Refund and Cancellation Policy

Customers may request to cancel their subscription before the service is activated or before login credentials are delivered. In such cases, they are entitled to a full refund of the amount paid.

Once the account has been activated, login credentials have been provided, or the service has been used, the service is considered to have commenced. Subscription fees are then non-refundable unless Mini & More is unable to provide the service as agreed.

Cancelling a subscription does not affect the customer's right to continue using the service until the end of the paid subscription period, unless otherwise agreed.

These services include, but are not limited to:

• Development of new features
• Modification of system functionality
• Integration with third-party systems and services
• Brand identity and UI/UX design
• Technical consulting
• Installation and setup
• Training

Due to the nature of these services and the professional time and effort involved, fees for work that has already started or has been completed are non-refundable.

If a project is cancelled before any work has commenced, any amounts not associated with completed work or financial commitments may be refunded.

If Mini & More is unable to provide the service due to a significant technical issue within its responsibility and cannot resolve it within a reasonable period, Mini & More will work with the customer to implement one of the following solutions:

• Resolve the issue and restore the service
• Extend the subscription period by the duration of the service interruption
• Provide a partial refund proportional to the portion of the service that could not be delivered

Refund requests will not be accepted in the following situations:

• The customer changes their mind after the service has been activated
• The customer does not use the system or uses it only minimally
• The customer does not have a suitable internet connection or compatible devices
• Issues resulting from improper use or failure to follow operating instructions
• Service termination due to a violation of the Terms of Use

If Mini & More sells hardware or equipment to a customer, any returns or exchanges will be subject to the condition of the product and applicable local laws. This policy does not apply to physical products unless otherwise agreed in writing.

Refund requests must be submitted in writing through the official communication channels or by email, stating the reason for the request and including the relevant invoice or subscription details.

Requests will be reviewed within a reasonable timeframe, and the customer will be notified of the decision. If approved, the refund will be processed using the original payment method whenever possible, or by another method mutually agreed upon by both parties.

Mini & More reserves the right to update this policy whenever necessary. Any updates will not affect the rights or obligations related to orders or subscriptions entered into before the effective date of the changes.